Our Returns/Exchanges Policy
Due to the nature of our product (underwear) we can't guarantee that a return/refund will be possible.
Please go over to our return portal to start your return.
Requirements for Returns/Exchanges
- The product is unused
- Both the product and the original packaging are intact and in good condition
- We only accept returns within 30 days after your purchase
Wrong Item/Size Received or Defective Item
We can arrange an exchange or return in case you have received the wrong item/size, or if the product you ordered is defective upon receipt.
If you received an item other than what you ordered, please do not open the packaging. Due to the nature of our products, as we cannot arrange a return or exchange for opened products for hygiene reasons.
In case the item you received is defective, please contact us so we can arrange for a new product to be shipped to you free of charge.
Returns/Exchanges Shipping Charges
Please note that shipping costs for returns and exchanges are generally shouldered by the customer, with a few exceptions (see below).
- If you received the wrong item/size
- If the item you received is defective
In such cases, the return shipping fees will be reimbursed by us once we receive a digital copy of the shipping receipt.
Need More Help?
You can find more information about our products and shipping on our FAQ's page.
If there are any problems with your product or have questions or concerns about the returns and exchanges process, please don't hesitate to tell us about it by emailing us at firstname.lastname@example.org or use our contact form so our customer service representative can get in touch with you to resolve the issue.
I'm happy with it, but I'm not happy with the info in the shop – I'd prefer to know what I'm buying. It's the Calexotics Packer Gear. Which is an ok packer, I'm fine with it. Just, I couldn't tell from the website that it was this one, I kind of assumed Paxsie had their own packers idk.
About the packer itself – I like that the balls aren't too huge, and it's definitely softer than the last "soft" silicone packer that I got, but like, not soft-soft. it tilts away from my body awkwardly, folks who use a harness won't have that problem but I don't mind much either.
The packer itself is fine, the material is actually super soft and feels pretty lifelike, the bulge is bigger than I like but thats personal preference and not due to any defect in the product.
My real issue is that nowhere in the product description/images does this indicate it's a Calexotics product, I only found out after it arrived and saw the packaging. I could have picked this up at any local adult store for a fraction of the price, and without waiting or paying for shipping. You have one harness/brief in your catalogue marked clearly as Calexotics, why not do the same for these?
That's not a problem, because it's a good packer. Just, it doesn't really say anywhere, leading some (like me) to think it's some different one, some Paxsies excludive, idk. No. It's the CalExotics Packer Gear 4" and I like it. It's about this price everywhere that I've seen it. But. It's good to have a name and know what you're buying.