RETURNS AND EXCHANGES

 

Returns & Exchanges Policy

At Paxsies, we take great care in delivering high-quality products. Due to the intimate nature of our items (underwear), we cannot guarantee that a return or refund will be possible. However, we understand that mistakes can happen and aim to handle returns and exchanges fairly and efficiently.

Conditions for Returns or Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The product is unused and unworn

  • The product and its original packaging are intact and in good condition

  • The request is made within 30 days of the purchase date

Received the Wrong Item or Size?

If you received an item different from what you ordered, or the wrong size was sent, we will gladly arrange an exchange or return. Please do not open the packaging, as opened items cannot be returned or exchanged for hygiene reasons.

In the case of a defective item, please contact us as soon as possible so we can arrange a replacement to be shipped to you free of charge.

How to Submit a Return or Exchange Request

To request a return or exchange, please email us at info@paxsies.com with the following information:

  • Your order number

  • A brief explanation of the issue

  • Photos of the item(s) received (especially if the wrong or defective item was delivered)

Return Portal Access

Once your return or exchange request is approved, you will receive a secure link to our Returns Dashboard. Through this portal, you’ll be able to:

  • Download your return label (if applicable)

  • Track the progress of your return

  • Choose between a refund, exchange, or store credit (where eligible)

This allows you to manage the return process independently and conveniently.

Shipping Costs for Returns/Exchanges

In most cases, customers are responsible for return shipping costs. However, we will cover return shipping if:

  • You received the wrong item or size

  • The item is defective

In these situations, we will reimburse the return shipping fee once a digital copy of the shipping receipt is provided.

If you have any questions or concerns, don’t hesitate to contact us at info@paxsies.com. We're here to help.