We have no problem replacing or fixing Paxsies underwear in case the wrong size or color has been sent to you or something is broken. Due to the nature of our products (underwear/binders), we can't refund money for opened products. 

We ask the customer to pay for returns, in the case that we made a mistake upon your order, you will receive the money back from us.

If there are any problems with your product, we encourage you to tell us about it by emailing or use our contact form so that our customer service can take care of the issue.