What is Route Shipping Protection?

Route shipping protection is a third-party application we use to ensure that all our customers' purchases are protected. When checking-out on our site, customers are given the option to add shipping insurance with Route Shipping Protection to their order for a small fee. While it is optional, adding shipping insurance to your order gives our customers an extra layer of protect and assistance, providing 100% coverage and protection in cases of loss, theft, or damage.

With Route, the claims process is made simple and quick, and the customer is given the option to get a full order on the refund within 24 hours, or to get the full order refunded (minus the fee paid for Route). If Route re-orders a package for a customer, and that parcel is lost, it is still covered under Route.

Should I Get Shipping Protection?

We encourage all of our customers to get shipping insurance with Route, especially for orders over €50. Opting in to shipping protected for a small fee will provide you with 100% coverage in case anything happens to your order and a streamlined claims process with very quick refund processing times. 

Route Shipping Protection Deadlines

Route requires that all issues be reported within 60 days of the order being made. They have also put in place the following deadlines for issues to be reported:

• Damaged: Within 15 days of when the package was marked delivered
• Lost (domestic): Between 7* and 30 days from the last tracking update
• Lost (international): Between 20* and 30 days from the last tracking update
• Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

For more information about Route Shipping Protection, check out their FAQ's page here.