Our Returns/Exchanges Policy
Due to the nature of our product (underwear) we can't guarantee that a return/refund will be possible.
Please send us an email to firstname.lastname@example.org to start the returns/exchanges process.
Requirements for Returns/Exchanges
- The product is unused
- Both the product and the original packaging are intact and in good condition.
Wrong Item/Size Received or Defective Item
We can arrange an exchange or return in case you have received the wrong item/size, or if the product you ordered is defective upon receipt.
If you received an item other than what you ordered, please do not open the packaging. Due to the nature of our products, as we cannot arrange a return or exchange for opened products for hygiene reasons.
In case the item you received is defective, please contact us so we can arrange for a new product to be shipped to you free of charge.
Returns/Exchanges Shipping Charges
Please note that shipping costs for returns and exchanges are generally shouldered by the customer, with a few exceptions (see below).
- If you received the wrong item/size
- If the item you received is defective
In such cases, the return shipping fees will be reimbursed by us once we receive a digital copy of the shipping receipt.
Need More Help?
You can find more information about our products and shipping on our FAQ's page.
If there are any problems with your product or have questions or concerns about the returns and exchanges process, please don't hesitate to tell us about it by emailing us at email@example.com or use our contact form so our customer service representative can get in touch with you to resolve the issue.